Flight attendant interview questions are designed to guage a variety of expertise important for the job. These expertise embrace problem-solving and decision-making, together with technical, organizational, and tender expertise, amongst others.
Given the complexity of an airline interview and the job itself, it’s paramount that you simply simply rigorously put collectively your choices to focus in your {{{qualifications}}} and experience, thereby setting your self aside from completely completely different candidates.
Though the duty appears robust, studying the which suggests of every query will present you the way to craft the easiest reply. That’s the rationale, on this textual content, we’ll uncover the most common flight attendant interview questions and supply tips about answering them, together with pattern choices it’s advisable use. Let’s begin!
Methods to Reply Interview Questions as a Future Flight Attendant
One in every of many best strategies to reply interview questions for flight attendants is by utilizing the STAR methodology. Because of the interview primarily incorporates situational and behavioral questions designed to evaluate your problem-solving expertise, this method is sweet for structuring your choices to provide a transparent notion into your experience.
In line with the STAR methodology, the choices to the flight attendant interview questions ought to cowl the following 4 parts:
STAR Methodology
-
Situation: Contextualize your reply, as flight attendant interview questions often establish for storytelling expertise, so the important first step is offering the context in your story.
-
Task: Describe the work mission you had been answerable for inside the express state of affairs you’re speaking about. If the state of affairs required problem-solving expertise, clarify the issue that you simply simply wished to resolve.
-
Action: Elaborate on the method you took to efficiently full the duty or kind out the issue, bringing your ingenious pondering expertise and adaptableness into focus.
-
Result: Wrap up your reply with the tip end result you achieved or the lesson you realized from the state of affairs you’re recounting.
19+ Flight Attendant Interview Questions & Pattern Choices
Now that we’ve outlined the speculation, let’s put it into observe and uncover only a few of the commonest flight attendant interview questions and choices.
#1. Why did you resolve to indicate proper right into a flight attendant?
That’s likely one in every of many seemingly easy flight attendant interview questions. Nonetheless, what hides behind it’s the interviewer’s have to determine your dedication to the job. The stronger your causes for making use of for the place are, the extra expertise you probably can have and the likelier you’re to be wanting to assessment and advance.
Pattern reply:
I made a decision to indicate proper right into a flight attendant as quickly as I flew for the primary time as a baby. I keep in mind being nervous and afraid, not realizing what to anticipate. Fortunately, there was a sort flight attendant on board who patiently answered all my questions and reassured me there was nothing to be afraid of.
As rapidly as I relaxed, I beloved the sensation of being contained in the air, and as quickly as I grew up, I knew I wished to do the equal for varied individuals who had been anxious about flying.
#2. What would you want perhaps basically essentially the most about our airline?
Interviewers ask this query to see whether or not or not or not you’ve researched the corporate ahead of making use of. Merely put, they need to know in case you happen to’ve carried out your homework and assess your motivation based mostly completely on the alternatives you discovered fascinating.
While you do your analysis earlier to the interview, give consideration to the initiatives and decisions that set the airline aside from its rivals.
Pattern reply:
I like that American Airways is a legacy company that serves as a model of the US and progress, innovation, globalization, and top-tier expertise. Along with combining typical strategies and new developments, I take into consideration that American Airways helps be part of individuals and foster range, and I’d be proud to be part of such a bunch.
#3. What are important qualities and expertise a flight attendant might want to have?
That’s likely one in every of many flight attendant interview questions aimed in direction of evaluating your data of the career and analysis expertise, considerably if in case you have no prior expertise within the an identical place. Your reply ought to emphasize the complete qualities which will make you a superb match for the job, resembling communication expertise, resilience, and adaptability.
Pattern reply:
Individually, important expertise and qualities a flight attendant might want to have are resilience, adaptability, sturdy communication expertise, and dedication to purchaser help. As an illustration, my expertise working with individuals of fairly just a few backgrounds has taught me be taught to offer personalised service and resolve elements efficiently.
#4. How do you guarantee passengers are cozy and launched care of?
Since purchaser help is an integral a part of a flight attendant’s job, interviewers ask this query and related ones to see which methods you apply to confirm passengers’ satisfaction and enhance their consolation. You may wish to discuss one of the best ways you verify in with them and observe their conduct to hunt out out whether or not or not or not they want any help.
Pattern reply:
I make it a precedence to remain good and type to all passengers, repeatedly checking in to see inside the event that they’re cozy or want one factor. Moreover, I pay shut consideration to individuals who appear to be anxious about flying and assure to reply their questions and supply the reassurance they want.
Lastly, I at all times do my greatest to let the patrons know they’ll flip to me concerning any elements or requests, making them truly actually really feel cozy.
#5. Inform me just a few time everytime you handled a difficult purchaser.
That is one completely different one amongst many purchaser service-related flight attendant interview questions, nonetheless this one seeks to evaluate your conflict-resolution expertise, endurance, and functionality to remain calm beneath stress.
Moreover, it’s a situational query, so be certain to make the most of the STAR methodology when answering it.
Pattern Reply:
Whereas I used to be at my earlier job, I encountered a passenger who was displeased concerning the seating affiliation. I listened to their factors, acknowledged their frustration, and saved my composure as I calmly outlined the state of affairs to them.
Lastly, I managed to discover a determination that was in accordance with the airline safety and nonetheless met the buyer’s wants. In consequence, the stress decreased, and the passengers had been glad with the tip end result.
#6. What would you do in case you happen to seen one among your group members was intoxicated on obligation?
With this query, interviewers search to evaluate your functionality to find out a state of affairs that can endanger the security of the crew and passengers. Given the character of a flight attendant’s job, it’s vital that you simply simply adhere to the security protocols on a regular basis and stress that out in your reply.
Pattern Reply:
If I seen a coworker was intoxicated on obligation, I would instantly notify the supervisor. Security is my fundamental concern whereas contained in the air, which is why I would disregard my private rapport with mentioned crew member in favor of the well-being of everybody on board, together with completely completely different colleagues and passengers.
#7. How do you place collectively for long-haul flights?
That’s likely one in every of many flight attendant interview questions that evaluates a candidate’s organizational expertise and determines how they put collectively for long-destination flights, guaranteeing they’re well-rested and ready for his or her duties on board.
While you reply it, be certain to stipulate your routine and spotlight reviewing security procedures as important half.
Pattern reply:
Earlier than a long-haul flight, I guarantee I get an vital evening’s sleep in order that I’m well-rested on obligation, as I take into consideration that to be the cornerstone of setting nice purchaser help. Moreover, I analysis the passenger manifest to see whether or not or not or not there is likely to be passengers with express necessities, resembling help wants and dietary restrictions.
I furthermore guarantee I’m updated with any modifications and acutely aware of the plane’s security devices. Lastly, I verify my uniform and look to confirm they’re impeccable for the flight.
#8. How do you handle passengers who must go to the cockpit?
That is one completely different one amongst many safety-related flight attendant interview questions. Notably, retaining passengers out of the cockpit is important for sustaining its security and, thus, the security of everybody on board, crew and buyers alike.
Furthermore, this query aims to evaluate whether or not or not or not you presumably can protect calm and picked up in a aggravating state of affairs whereas complying with the security tips.
Pattern reply:
If a curious passenger should go to the cockpit, I kindly inform them that it’s in course of the security protocol and ask them to return to their seat. If that doesn’t work and so they additionally hold persistent, I’ve completely completely different crew members assist me restrain them and inform the captain and the supervisor concerning the state of affairs.
#9. Inform me just a few time you made a mistake. How did you restore it?
That is but yet one more one amongst many situational flight attendant interview questions. Interviewers ask it primarily to guage your problem-solving expertise, nonetheless in addition to they search to hunt out out whether or not or not or not you possess the ability to confess to your specific particular person faults and study from them.
You may wish to reply this query in reality nevertheless strategically and recount a mistake you had been in a position to resolve shortly. Whereas it is likely to be associated to a definite purchaser help job, be certain it applies to the flight attendant place.
Pattern reply:
After I first began working as a waiter, I as rapidly as confused one amongst many prepared meals for my desk’s order. In consequence, each tables wished to attend only a bit longer for his or her meals, nonetheless I shortly realized my mistake, apologized, and resolved the issue promptly.
It was fortunate that no particular person at my desk had dietary restrictions or allergic reactions, nonetheless from then on, I made constructive to be taught labels rigorously and converse with my coworkers to keep away from making the equal mistake.
#10. How would you handle two buyers arguing?
It’s commonplace for passengers to work collectively in battle all via flight, considerably inside the event that they’re nervous or afraid of flying. When that occurs, a flight attendant must have the facility to de-escalate the state of affairs, defend their composure, and ensure the stress doesn’t get transferred to completely completely different passengers.
Your reply to this query should duplicate your conflict-resolution expertise and experience to remain calm beneath stress.
Pattern reply:
If two buyers began arguing all via a flight, I’d first assess the state of affairs to detect any potential safety dangers for the sake of the security of everybody on board. I would calmly kind out each passengers and kindly ask them to clarify the issue whereas furthermore making an allowance for what these spherical them ought to say. From there, I would work with completely completely different crew members to regulate to applicable airline procedures and guarantee completely completely different passengers truly actually really feel protected and comfy.
#11. What languages do you discuss?
That’s likely most likely essentially the most easy flight attendant interview questions that evaluates your language expertise. Given the range of passengers on board, the extra languages you discuss, the higher your functionality to provide them with high quality purchaser help.
Reply the query in reality and itemizing the complete languages you discuss at an intermediate diploma or above, nonetheless don’t overlook to say these you’re furthermore presently studying.
Pattern reply:
I solely discuss English fluently nonetheless could be taught, write, and discuss elementary French and German. I’ve furthermore been studying Spanish via on-line applications and performance to be conversational in that language.
#12. What actions would you absorb case you happen to suspected a safety hazard on board?
A doable safety hazard on board is a terribly aggravating state of affairs, however it completely’s furthermore one it’s essential to be ready for as a flight attendant. This query evaluates your functionality to suppose and act beneath stress and modify to security tips whereas concurrently reassuring passengers and offering them with the help they want.
Pattern reply:
If I suspected a safety hazard all via a flight, I would promptly notify the captain and my supervisor, together with the remainder of the crew. I would protect calm to keep away from alarming passengers whereas working with my colleagues to confirm security.
#13. How would you handle a medical emergency on board?
The goal of this query is to gauge your functionality to act quick, handle high-pressure circumstances, and supply first assist. One in every of many best strategies to reply this query is to recount a state of affairs from expertise, in case you happen to can, emphasizing one of the best ways you communicated with the passenger in want of medical consideration alongside together with your coworkers.
Pattern reply:
I as rapidly as seen a passenger attempting barely unwell all via a flight. After I requested inside the event that they’d been okay, they mentioned they’d been nauseated and dizzy. I instantly briefed the remainder of the crew concerning the state of affairs, educated the captain, and carried out a elementary medical verify as my colleagues organized for oxygen.
Moreover, the captain organized medical help upon touchdown. Inside the meantime, we saved monitoring the passengers, guaranteeing they’d been cozy. Fortuitously, by the aim we landed, they’d been feeling hundreds increased.
#14. What do you concentrate on engaged on weekends and holidays?
Flexibility in scheduling is a typical requirement for flight attendants, which is why interviewers ask this query. They should decide whether or not or not or not you already know what a day on the job seems to be like and in case you happen to can cope with the busy schedule alongside your private life and dedication.
Your reply should level out your willingness to adapt to the life-style that comes with the function and spotlight your time-management expertise.
Pattern reply:
I’m acutely aware of the scheduling flexibility the function requires and am able to prioritize my job and prepare my time spherical it. I furthermore be certain to notice down my knowledgeable duties and repeatedly verify for any modifications contained in the schedule to cope with my time efficiently.
#15. How do you converse with buyers whose language you don’t discuss?
A flight attendant’s job implies contact with individuals from many fairly just a few backgrounds. Nonetheless, it’s unattainable to talk all their languages. This query primarily aims to evaluate your ingenious pondering expertise and experience to make the most of non-verbal cues, translation apps, and gestures.
In your reply, it is best to offer consideration to speaking important data, resembling security directions, to passengers with whom you presumably can’t converse verbally on account of language barrier.
Pattern reply:
If there’s a language barrier between me and a passenger, I profit from gestures to level out procedures and diploma to security directions. I furthermore guarantee I’ve a language app on my cellphone and protect mounted communication with completely completely different crew members in order that I can ask them for help if wanted.
25 Extra Flight Attendant Interview Questions
These are extra flight attendant interview questions you presumably can anticipate when making use of for this job:
Flight Attendant Interview Questions
-
How do you handle aggravating circumstances on a job?
-
Do you probably can have completely completely different purchaser help expertise?
-
What are your most distinguished strengths and weaknesses?
-
What would you do in case you happen to seen smoke inside the toilet?
-
How would you deal with a purchaser’s grievance?
-
How would you method a colleague struggling on a flight?
-
What would you do to encourage a disengaged crew member?
-
How do you handle jet lag?
-
What’s the greatest draw back about this job, in your opinion?
-
Have you ever ever ever gone via any flight attendant educating packages?
-
What are your occupation targets, and the place do you see your self 5 years from now?
-
Inform me just a few time you surpassed a passenger’s expectations.
-
How do you help passengers with express wants?
-
How do you prioritize your duties on board?
-
What function do you assume in a bunch?
-
How do you handle the bodily requires of the job?
-
How do you handle being away from residence for extended durations of time?
-
Inform me just a few time you had a disagreement alongside alongside together with your supervisor. How did you handle it?
-
How do you handle altering safety procedures?
-
How do you handle altering flight schedules?
-
Inform me just a few time you reassured a involved purchaser.
-
Inform me about your biggest knowledgeable success.
-
How would you deal with a purchaser refusing to control to safety tips?
-
How do you handle emergency circumstances all via a flight?
-
How do you cope with loads of passenger requests on a really booked flight?
5 Professional Tips about Methods to Attain Your Flight Attendant Interview
Listed beneath are some knowledgeable concepts which will assist you to stand out amongst completely completely different candidates at a flight attendant job interview and lift your probabilities of getting employed:
5 Professional Tips about Methods to Attain Your Flight Attendant Interview
-
Analysis the corporate. Make sure you’ve received ample time to analysis the corporate utterly ahead of the interview. Address its web site and LinkedIn web net web page and pay shut consideration to its mission. That technique, you’ll current precise curiosity and data, which is likely to be appreciated by the recruiter.
-
Apply your choices. Do a mock interview to have a look at your choices to the most common flight attendant interview questions. Take heed to your physique language—a successfully mannered smile and good posture replicate confidence, whereas crossed arms signify you’re unapproachable.
-
Put collectively questions for the interviewer. You’ll most likely be requested if in case you have received any questions of your specific particular person on the tip of the interview. Make sure you’ve received just a few ready, as that’s one completely different technique to showcase precise curiosity and the willingness to assessment and develop professionally.
-
Refresh your technical data. Even when in case you have received expertise, it is best to analysis the technical data a flight attendant ought to know. That is considerably vital as a result of altering security tips and protocols, together with the variations between airways and plane.
-
Concepts your look. Look is important for the place of a flight attendant, so be sure you gown professionally, defend your nails quick and clear, and have a put-together coiffure that reveals your face.
Remaining Ideas
Flight attendant interview questions are barely fairly just a few, which is unsurprising given what number of utterly completely completely different expertise are wanted for the job. Quite a lot of them are situational questions, which is likely to be greatest answered utilizing the STAR methodology.
Moreover, the qualities it is best to try to emphasize are your decision-making, problem-solving, and folks expertise, together with adaptability, flexibility, and experience to stay calm in aggravating circumstances.